When we get a refund request from a customer, we usually direct the request to your support contact so that you may handle it. We generally only refund order without consulting Sellers if a customer contacts us about a fraudulent or erroneous charge, if the product was not fulfilled as advertised, or to prevent a chargebacks. We can usually issue credit card/debit card/upi/wallet refunds up to 10 hours after an order, but PayPal has a 48 hours refund limit. The refund fee is 5.0% of the order total. In case, the digital product was downloaded or viewed, refund will not be issued in that scenario and that case will be closed immediately.